About US

The anti-theft experience is a complete escort

After-sales Service

Dear Customers: Thank you for your acceptance and purchase of EASTOPS series of anti-theft products, and we can make the following after-sales service promises: 


1. Service Content

A. Skills Training: we’ve prepared diversified training materials including paper documents, video and H5 web pages etc., and customers can learn relevant knowledge as they like.

B. Customer Service and Consultation: 7 x 24 hours response mechanism with senior customer service staffs are available to answer any question from the customer in real time.

C. Replacement of Spare Parts: Spare parts will be prepared based on corresponding proportion to satisfy the shop’s need for repair and replacement.

D. On-site Repair: Provide corresponding on-site service as required by the customer, but the time for on-site repair is different in different places. 

E. Shop Inspection: Regularly inspect the customer’s shop, and correct any problem existing in the application of device. 


2. Warranty Period

Under normal conditions, EASTOPS is qualified for the following warranty period for its host and accessories:

12 months for host

6 months for adapter

6 months for decoder

6 months for wire rods

Notes: Any damage caused by the using environment inconsistent with relevant requirements in electrical performance (damp proof, water proof, high temperature/heat endurance) and the improper use of any adapter from the third party as well as other artificial damages are excluded.


3. Service Mode

A. You can dial our service hotline;

Global Staff Service Time: 8:00 - 22:00 (Beijing Time)

Domestic Customers can directly dial 400 756 9898;

Global Customers can dial +86 400 756 9898.

B. Wechat Official Account

Available are training materials, FAQs, Customer Area and Online Consultation Service. 

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C. Online Customer Service H5 Web Page

Customer’s needs can be submitted online. 

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Online submission website: http://form.mikecrm.com/a6EcqN


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